Refund Policy

If something isn't right with your Kani order, we'll help you sort it out. Here's how returns work.

Return Eligibility

- Send your return request within 30 days of delivery
- Items must be unused and in their original condition
- We accept returns for both defective and non-defective items

Exchanges

We exchange eligible items within the 30-day return window.

- You can exchange an item if you received the wrong one or it arrived defective
- In some cases we'll ask you to mail the original item back
- We ship the replacement once the exchange is approved

To ask for an exchange, contact us with your order number and a short note about the problem.

Refunds

We refund eligible items under these conditions:

- The item comes back unused and in its original condition
- Return shipping is paid by the customer
- Refunds are processed within 5 business days after we receive and inspect the item

Original shipping fees are non-refundable. Your bank may take a few more days to post the refund.

Store Credit

If a refund or exchange isn't the right fit, we can offer store credit.

- Store credit is issued after approval
- Credits don't expire and can be used on anything in the store

Items Not Eligible for Return

- Used items, or items with damage that wasn't caused by a defect
- Requests sent more than 30 days after delivery
- Items damaged by improper handling

Damaged, Defective or Incorrect Items

If your order arrives damaged, doesn't work, or isn't what you ordered, contact us within 48 hours of delivery with clear photos or a short video and your order number. We'll make it right.

How to Start a Return or Exchange

Send us a message through our Contact page with:

- Your order number
- A short description of the problem
- Photos or a short video, if they help

We usually reply within 24 to 48 hours.